HR SENIOR EXECUTIVE JOB ROLES AND RESPONSIBILITIES

The HR executive is accountable for developing and accomplishing the goals of the company. Their proactive involvement in planning helps them fully understand the actions necessary to sustain the company's growth.

Designing compensation and benefits packages

Developing and updating HR policies in alignment with company values, ensuring employee compliance

Sourcing and screening candidates. Recruiting the candidates for the suitable profiles &interviewing them Shortlisting them for the suitable profiles.

Facilitating the onboarding process for new hires.

Conducting annual employee reviews for better performance.

Providing counseling to employees when needed

Conducting exit interviews to gather insights into reasons for termination

Organizing employee events and conferences

Maintaining work culture

Taking care of the payroll portal

Managing workplace safety issues and addressing complaints

Creating and implementing bonus programs

Monitoring and analyzing employee productivity for better turnover of the organization.

Supporting and improving the recruitment process

Managing employee attendance records and managing the daily task report of the employees.

Overseeing the employee termination process

In terms of skills, a senior HR executive should possess:

Excellent communication skills

In-depth knowledge of labor laws and regulations

Ability to foster positive employee relationships

Strong leadership qualities

Analytical and problem-solving abilities

Commitment to protecting the interests of employees

Proficiency in skills development

Understanding of HR functions and best practices

Company Overview:

Benchmark Incentive and Leisure Travels Pvt Ltd is a leading travel company that specializes in providing MICE (Meetings, Incentives, Conferences, and Exhibitions) services to clients worldwide. We are seeking an experienced and results-driven Head of MICE Operations to lead our operational team and ensure the successful delivery of MICE events for our clients.

Job Summary:

The Head of MICE Operations is responsible for overseeing and managing the operational aspects of MICE events for Benchmark Incentive and Leisure Travels Pvt Ltd. This includes leading a team of MICE Operations Executives, developing and implementing strategic plans and initiatives, managing budgets and timelines, ensuring compliance with legal and regulatory requirements, building and maintaining relationships with clients and stakeholders, and continuously improving processes and procedures.

Key Responsibilities:

• Develop and implement strategic plans and initiatives to ensure the effective and efficient delivery of MICE events & Travels.
• Lead and manage a team of MICE Operations Executives and other staff, including setting goals and objectives, providing coaching and mentoring, and evaluating performance.
• Oversee the planning, coordination, and execution of MICE events, including costing, managing budgets, timelines, logistics, and vendor relationships.
• Ensure compliance with all relevant legal and regulatory requirements for MICE events, including health and safety regulations, data privacy laws, and other industry-specific regulations.
• Build and maintain relationships with Destination Management Companies (DMCs) and vendors, clients, stakeholders, and industry partners, hoteliers including attending industry events and conferences to stay up-to-date with industry trends and best practices.
• Develop and implement standard operating procedures (SOPs) for MICE Operations, and continuously review and improve processes to ensure efficiency and effectiveness.
• Collaborate with other departments, such as Sales and Marketing, to ensure alignment and coordination across the organization.
• Identify and manage risks and issues related to MICE events/travels and develop contingency plans as necessary.
• Ensure high levels of customer satisfaction and retention by providing excellent service to clients and stakeholders.

Qualifications:

• Bachelor's or master's degree in hospitality management, business administration, tourism or a related field.
• At least 5 and above years of experience in the International MICE operation, including event planning, tourism, and operations management.
• Strong leadership, communication, and organizational skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience in managing a team and leading organizational change initiatives is desirable.
• In-depth knowledge of MICE industry trends, best practices, and technologies.

The Head of MICE Operations is a senior management position that requires a results-driven individual who is committed to delivering exceptional service to clients and stakeholders. This role is critical to the success of MICE events at Benchmark Incentive and Leisure Travels Pvt Ltd and requires an experienced and dynamic leader who can drive operational excellence and continuous improvement.

please drop your resumes on this id- [email protected] / 8277890961

Bangalore Location (Indiranagar)

Urgent Hiring for Ticketing Executive

Company Overview:

Benchmark Incentive and Leisure Travels Pvt Ltd is a leading travel company that specializes in providing MICE (Meetings, Incentives, Conferences, and Exhibitions) services to clients worldwide. We are seeking an experienced and results-driven Head of MICE Operations to lead our operational team and ensure the successful delivery of MICE events for our clients.

Roles and Responsibilities  (B2B & B2C & Corporate Client Ticketing - International & Domestic)

 

Reservation, Ticket Issuance, Creation of PNR, Re-issuance,Cancellation, Refunds & Checking Queue on CRS.Working out on itineraries.

 

 

 Requirement:-

·        The Candidate should be able to read fare rules & penalty.

·        Worked on CRS (Like Amadeus / Galileo) as well as Issuance of LCC

·        A candidate who has handled independently International / Domestic Air Ticketing.

·        Candidate must be from Travel background and experience in Ticketing.

·        Good Call & E-mail etiquettes.

·        Diploma course in Travel & Tourism/Hospitality with Minimum 2+ years of Experience.

·        In addition to Air Ticket shall render assistance in Visa, Issue travel Insurance and Basic Knowledge of Tours.

·        Handle queries on phone and emails and solving customer escalations.

·        Good Geographical Knowledge i.e., City codes,Airport codes, Airline hub etc.

·        Understanding of practices associated with reading defining and application of hub utilization, routing, and fare rules.

·        IATA certification will be considered as added advantage.

Contact Details - 8277890961 

PRATIBHA (HR)

Send Your Resume: [email protected]