Terms & Conditions

These Terms & Conditions govern the use of www.benchmarkholidays.com and bookings made with Benchmark Holidays.

By accessing the website, submitting a booking request or making a payment, you acknowledge that you have read and agree to the applicable terms relating to the services purchased.

1. Travel Services

Benchmark Holidays provides or facilitates domestic and international holidays, group tours, customised holidays, corporate travel, MICE, visa assistance, travel insurance and related travel services.

Some services are fulfilled by independent third-party suppliers including airlines, hotels, transport operators, destination management companies, cruise operators, insurance companies and activity providers.

2. Booking

A booking becomes confirmed only after:

• Required passenger/traveller details have been received;
• Applicable payment has been received; and
• The relevant services have been confirmed by Benchmark Holidays and/or its suppliers.

3. Customer Responsibilities

Customers are responsible for providing accurate information, including:

• Full legal name as appearing on passport/ID
• Date of birth
• Passport details
• Contact information
• Nationality
• Other information required for the applicable booking

Any cost caused by incorrect information supplied by the customer will be the customer's responsibility, subject to applicable law.

4. Passport and Visa

International travellers are responsible for possessing valid passports, visas, permits and other documents required for travel.

Benchmark Holidays may provide visa assistance, but the decision to grant or refuse a visa rests entirely with the relevant government/embassy/consulate.

5. Travel Insurance

Customers are strongly encouraged to maintain appropriate travel insurance covering risks relevant to their journey.

Where insurance forms part of a package, coverage will be subject to the insurer's policy terms, exclusions and eligibility requirements.

6. Health and Travel Requirements

Customers are responsible for checking applicable health, vaccination, immigration, entry and destination requirements before travel.

7. Pricing

Prices are subject to the Pricing Details Policy and the conditions specified for the relevant package or quotation.

8. Amendments by Customer

Requests to modify travel dates, passenger details, hotels, flights or other confirmed services are subject to availability.

Airline, hotel, supplier and Benchmark Holidays amendment charges may apply.

9. Cancellation

Cancellation requests are governed by our Cancellation & Refund Policy and any package-specific or supplier-specific conditions disclosed before booking.

10. Third-Party Suppliers

Airlines, hotels, transport operators and other travel suppliers operate independently.

Their individual terms relating to schedules, cancellations, baggage, check-in, refunds, service delivery and other matters will apply to the services they provide.

11. Changes to Itinerary

Benchmark Holidays may make reasonable changes to an itinerary where necessary because of operational requirements, weather, supplier changes, government restrictions, safety concerns or circumstances beyond reasonable control.

Where practicable, an appropriate alternative will be offered.

12. Flight Changes

Airline schedules are controlled by the airline.

Benchmark Holidays is not responsible for airline schedule changes, delays or cancellations beyond its control, although our team will provide reasonable assistance in accordance with the airline's applicable policy.

13. Force Majeure

Benchmark Holidays will not be liable for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, severe weather, epidemics/pandemics, war, terrorism, civil unrest, strikes, government actions, border closures, airline disruptions or similar events.

Any refund or alternative arrangement in such circumstances will depend upon applicable law and amounts recoverable from the relevant suppliers.

14. Website Information

We endeavour to maintain accurate package descriptions, pricing and availability.

Travel inventory and pricing are dynamic, however, and errors or changes may occasionally occur.

Final confirmed booking documentation will govern the confirmed travel arrangements.

15. Intellectual Property

Website content, including text, graphics, branding, designs and other materials owned by Benchmark Holidays, may not be reproduced or commercially exploited without permission, except as permitted by applicable law.

16. Privacy

Personal information is handled in accordance with our Privacy Policy.

17. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Subject to applicable consumer law and other mandatory legal requirements, disputes relating to Benchmark Holidays shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka.

18. Contact

Questions concerning these Terms & Conditions may be sent to:

[email protected]
+91 93791 56406

Benchmark Holidays
1st Floor, Madan Arcade, 129, 1st Main Rd, Indiranagar, Domlur, Bengaluru, Karnataka 560071.