Privacy Policy | Benchmark Holidays

Benchmark Holidays respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes how information may be collected, used, shared and protected when you access our website, submit an enquiry or purchase travel services.

Information We May Collect

Depending on the services requested, we may collect:

• Name
• Email address
• Mobile/telephone number
• Billing/contact address
• Travel dates
• Destination preferences
• Passenger details
• Date of birth
• Passport information
• Visa-related information
• Booking details
• Payment/transaction references
• Travel preferences
• Communications with Benchmark Holidays
• IP address, browser/device and website usage information

Why We Collect Information

Information may be used to:

• Respond to enquiries
• Prepare travel quotations
• Create itineraries
• Process reservations
• Issue booking documentation
• Arrange flights, hotels and transportation
• Facilitate visa and insurance services
• Process payments
• Provide customer support
• Communicate booking changes
• Prevent fraud and misuse
• Maintain business and transaction records
• Comply with legal and regulatory requirements
• Send marketing communications where permitted

Payment Information

Online payments may be processed through Razorpay and/or other authorised payment gateways.

Sensitive payment credentials such as complete card details, CVV, UPI PIN or internet-banking passwords are processed through the applicable payment provider/banking infrastructure and are not intended to be stored directly by Benchmark Holidays.

Sharing Information

Information may be shared where necessary with:

• Airlines
• Hotels
• Destination management companies
• Tour operators
• Transport providers
• Cruise operators
• Visa service providers
• Embassies/consulates/government authorities where applicable
• Travel insurance providers
• Payment gateways and banks
• Technology/service providers
• Other suppliers required to fulfil a customer's booking

International Travel

International bookings may require traveller information to be transmitted to service providers and authorities outside India.

This may be necessary to provide the requested international travel services.

Marketing Communications

Where permitted by applicable law, Benchmark Holidays may communicate travel offers, package updates and promotions.

Customers may request to stop receiving promotional communications through the unsubscribe/opt-out method provided or by contacting us.

Transactional communications relating to an active booking may continue where necessary.

Cookies

The website may use cookies and similar technologies for functionality, analytics, security, preferences and marketing measurement.

Information Security

Benchmark Holidays implements reasonable administrative, technical and organisational safeguards intended to protect customer information.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to:

• Fulfil bookings;
• Provide customer support;
• Maintain transaction/business records;
• Resolve disputes; and
• Meet legal, tax and regulatory obligations.

Customer Requests

Subject to applicable law, customers may contact us regarding correction, updating, access or deletion of their personal information.

Some records may need to be retained where legally required or necessary for ongoing bookings, claims or disputes.

Third-Party Websites

Our website may link to third-party websites. Benchmark Holidays is not responsible for privacy practices of websites it does not operate.

Changes to Privacy Policy

This Privacy Policy may be updated periodically.

The current version and effective date will be published on our website.

Privacy Contact

For privacy-related enquiries:

Email: [email protected]
Phone: +91 93791 56406

Address:
Benchmark Holidays
1st Floor, Madan Arcade
129, 1st Main Rd
Indiranagar, Domlur
Bengaluru, Karnataka – 560071