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Welcome to Benchmark Holidays. This Service Delivery Policy explains how travel-related products and services purchased or booked through www.benchmarkholidays.com are confirmed and delivered.
Benchmark Holidays provides travel and tourism services including domestic and international holiday packages, group tours, customised holidays, corporate travel, MICE services, visa assistance, travel insurance and other travel-related services. These categories are consistent with the services currently advertised on the Benchmark Holidays website.
Nature of Service
Benchmark Holidays primarily provides travel-related services and digital booking documentation.
Unless specifically stated otherwise for a particular product, no physical goods are shipped to customers.
Travel documents and booking-related information may be provided electronically through email, WhatsApp, our website, or another communication channel agreed with the customer.
Booking Process
A typical booking process may include:
The Benchmark Holidays website itself describes its booking process as enquiry, consultation with a travel specialist, receiving a quote and confirming the booking after the details are finalised.
Delivery of Travel Documents
Depending on the services purchased, customers may receive:
Documents will generally be sent to the email address, mobile number or other contact details supplied by the customer.
Delivery Timeline
Booking confirmation timelines depend upon availability and confirmation from airlines, hotels, destination management companies and other suppliers.
Where services are immediately confirmable, confirmation may be provided shortly after successful payment and supplier confirmation.
For customised holidays, group tours, visas, MICE arrangements or bookings involving multiple suppliers, additional processing time may be required.
Customers will be informed if a booking requires additional confirmation time.
Airline Tickets
Airline tickets will be issued subject to airline availability, fare rules, receipt of the required payment and correct passenger information.
Once issued, airline tickets will be subject to the respective airline's fare, amendment, cancellation, refund and no-show rules.
Hotel and Tour Services
Hotel rooms, transfers, sightseeing, attractions and other ground services are subject to availability and confirmation from the respective suppliers.
Where a selected service becomes unavailable, Benchmark Holidays may propose an alternative option subject to customer approval and any applicable price difference.
Visa Services
Where visa assistance is provided, Benchmark Holidays acts as a facilitator.
Visa approval, rejection, processing time and the duration/conditions of any visa issued are determined solely by the relevant embassy, consulate, immigration authority or government agency.
Benchmark Holidays cannot guarantee visa approval or a specific processing timeline.
Incorrect Customer Information
Customers are responsible for ensuring that names, dates of birth, passport information, contact details and other information supplied for a booking are accurate.
Any cost arising from correcting incorrect information after tickets/reservations have been processed may be payable by the customer.
Non-Delivery or Missing Documents
If you have made a confirmed booking but have not received the expected booking documents, please contact us at:
Benchmark Holidays
Email: [email protected]
Phone: +91 93791 56406
Address: 1st Floor, Madan Arcade, 129, 1st Main Rd, Indiranagar, Domlur, Bengaluru, Karnataka 560071