Travel Consultant

About the Role

Benchmark Incentive and Leisure Travels is looking for a Travel Consultant with strong outbound travel knowledge and proven sales conversion ability. The ideal candidate should be confident in cold calling, converting fresh enquiries into confirmed bookings, and using CRM tools to manage leads and follow-ups.

You will connect with new prospects, nurture existing clients, and design memorable travel experiences. If you can build trust over the phone and turn travel conversations into bookings, we want to hear from you.

What You'll Do

• Convert Fresh Leads into Bookings — Follow up promptly on enquiries from our website, social media, and travel portals, understand client requirements, and convert them into confirmed bookings.

• Generate Business through Cold Calling — Proactively call prospective customers, identify their travel interests, generate qualified enquiries, and convert cold calling opportunities into bookings.

• Manage Sales Follow-ups — Maintain consistent follow-ups with prospects, address objections, and move enquiries towards closure.

• Nurture Client Relationships — Stay in regular contact with existing clients to encourage repeat bookings and deliver a personalised experience.

• Design End-to-End Itineraries — Plan and coordinate customised international holiday packages across Europe, Southeast Asia, the Middle East, the USA, and other destinations, along with domestic tours.

• Prepare Accurate Proposals — Create detailed quotations, itineraries, and travel documentation that are clear, competitive, and accurate.

• Increase Booking Value — Recommend suitable destination alternatives, upgrades, and additional services based on client needs.

• Manage Vendor Relationships — Liaise with DMCs, airlines, and hotel partners to negotiate competitive rates and coordinate travel arrangements.

• Own the Client Journey — Handle pre-departure coordination, address on-trip queries, and follow up after travel to gather feedback.

• Use CRM Tools Effectively — Record calls, update lead stages, schedule follow-ups, and maintain accurate enquiry, quotation, and booking records.

• Meet Sales Targets — Work towards agreed booking and revenue targets, demonstrating consistent conversion from both cold calls and fresh leads.

• Stay Updated — Keep track of destination developments, visa policy changes, and travel trends.

What You Bring

• Experience: At least 1 year in a reputed travel agency, handling outbound or international travel.

• Cold Calling Skills: Confidence in initiating conversations with new prospects, identifying requirements, handling objections, and generating booking opportunities.

• Proven Sales Conversion Ability: A demonstrated track record of converting both cold calling prospects and fresh enquiries into confirmed bookings.

• Hands-on CRM Experience: Practical experience using CRM tools to manage leads, record calls, track sales opportunities, and schedule timely follow-ups.

• Sales Ownership: The ability to manage the sales process from initial contact and proposal preparation through negotiation and booking confirmation.

• Destination Expertise: Sound knowledge of global geography, visa processes, and popular international travel circuits.

• Communication: Fluent English, with Kannada or Hindi preferred, and the ability to build trust over the phone.

• Organisation: Strong attention to detail and the ability to manage multiple enquiries and follow-ups efficiently.

Why Benchmark?

Join a team where your destination knowledge, sales skills, and client relationships help create memorable holidays. This role offers the opportunity to grow your career across travel sales, itinerary planning, and customer relationship management.

Ready to turn travel enquiries into confirmed journeys? Apply now.