About the Role
We're looking for an experienced and detail-oriented MICE Operations professional to take end-to-end ownership of our corporate travel, incentive, conference, and exhibition projects. The ideal candidate is a strong planner, negotiator, and on-ground problem-solver, capable of managing complex logistics while delivering an exceptional client experience.
What You'll Do
End-to-End Project Management
- Take complete ownership of projects post-handover from the sales team, from initial planning to final billing and reporting.
- Develop detailed critical path timelines, operational checklists, and project plans for each MICE group.
- Manage project budgets meticulously, ensuring cost control and profitability targets are met.
Supplier & Partner Coordination
- Source, negotiate with, and manage a global network of partners and suppliers, including hotels, airlines, Destination Management Companies (DMCs), restaurants, and activity suppliers.
- Liaise and coordinate effectively with national and international Tourism Boards to gather information, support, and resources for various destinations.
- Draft and manage contracts with all partners, ensuring favourable terms and conditions.
- Continuously evaluate vendor performance to maintain high standards of quality.
Logistics & Operational Execution
- Oversee all logistical components, including group flight bookings, visa processing, travel insurance, accommodation arrangements, and ground transportation.
- Coordinate with clients and internal teams on all on-ground requirements, including venue setup, audio-visuals, F&B, entertainment, and social events.
On-Site Management & Client Servicing
- Lead or supervise on-site execution for key MICE projects, acting as the primary point of contact for senior client stakeholders.
- Demonstrate exceptional problem-solving skills, handling on-ground issues or emergencies calmly and effectively.
Financials & Reporting
- Oversee the preparation of post-event reports, client feedback forms, and final financial reconciliations.
- Create and deliver clear, professional presentations for internal reviews and client updates.
What We're Looking For
- Bachelor's degree in Travel & Tourism, Hospitality Management, Business Administration, or a related field (MBA/PGDM preferred but not mandatory).
- Minimum 2 years of experience in MICE operations, corporate travel, or event management, with a proven track record of handling large-scale, multi-destination projects.
- Strong understanding of international travel logistics, visa processes, and global supplier networks.
- Proficiency in MS Office (Excel, PowerPoint); familiarity with project management and CRM tools is a plus.
- Willingness to travel extensively, including on short notice, both domestically and internationally.
Why Benchmark?
Join a team where your planning and problem-solving turn ambitious MICE programs into flawless, on-ground experiences. This is a role for someone who wants real ownership of projects from first brief to final invoice, with a career path toward bigger, more complex accounts.
Ready to take ownership of world-class MICE programs? Apply now.
